Quality Question Bank
for Exam preparation

Q2. A ______________ chart can be used to identify the most frequently occurring defect.

1. Pareto
2. Ishikawa
3. Histogram
4. Scatter

Q3. A leadership style that is said to motivate employees, and that optimizes the introduction of change is:

1. Autocratic – A clear top-down approach where a single individual has complete power of decision-making and little discussion is had for external input.
2. Consultative – A style where leaders engage subordinates/peers in the decision-making and problem-solving process, but ultimately make the final decisions for the team.
3. Participatory – An approach where leaders interact with other participants as peers, engaging them in the decision-making process and playing an equal role in the process as others and jointly carrying out the problem solving activities.
4. Democratic – An open style of running a team where leaders facilitate discussion among all members, encourage ideas to be shared, and consider everyone’s input in order to make final decisions for the team.

Q4. The primary components of quality management are quality ______________.

1. insurance, assurance, and warranty
2. inspections, certifications, and validations
3. philosophy, assurance, and control
4. form, fit, and function
5. reliability, maintainability, and availability

Q5. The acronym DMAIC stands for:

1. Develop, Metrics, Analyze, Implement, Contain
2. Define, Measure, Analyze, Improve, Control
3. Define, Metrics, Analysis, Implement, Control
4. None of the above

Q6. From a high level perspective, quality:

1. is ensured by having inspectors
2. problems are usually caused by unmotivated employees
3. cannot be quantitatively measured
4. and productivity are inconsistent objectives
5. is primarily (85 - 95%) a management problem

Q7. Which ISO standard provides guidelines for codes of conduct for organisations, including guidance to an organisation in determining that its customer satisfaction provisions meet customer needs and expectations?

1. ISO 10007 Quality management systems
2. ISO 10012 Measurement management systems
3. ISO 10001 Quality management
4. ISO 10005 Quality management systems

Q8. Cost of quality is a concept that includes:

1. the cost necessary for ensuring conformance to requirements
2. the life cycle cost of the project
3. al research and development costs related to the project
4. only the cost of the quality control function
5. A and B

Q9. The probability distribution function corresponding to tossing of a coin will be a:

1. Probability Density function
2. Probability Mass function
3. Probability Measurement function
4. Probability Cumulative Function

Q10. wich of the following is not considered a cost of nonconformance to quality?

1. Scrap
2. Rework
3. Expediting
4. Process control
5. all of the above are considered nonconformance costs